Notes on data protection

The protection of your private data is very important to us.

We would therefore like to explain to you in detail in our general data protection information what data we collect from you as part of our customer relationship and what we need this data for.

Below we also explain how we handle your personal data when you visit our website.

If you have any questions about the collection, processing and use of your personal data or wish to exercise your rights to information, correction, blocking, deletion, cancellation or objection, please contact olivesea.hr@gmail.com or The Glamping Resort Olive & Sea j.d.o.o, Tezacki Put 28, 23205 Bibinje, Croatia.

1. Subject of this data protection notice

This information on data protection in the context of the use of our online services applies to all online services provided on the www.glamping-oliveandsea.com website. Unless otherwise stated, the following information describes how The Glamping Resort Olive & Sea j.d.o.o. handles your personal data. The Glamping Resort Olive & Sea j.d.o.o. collects, uses and processes your personal data in accordance with the relevant data protection laws.

2. 2. Person responsible

The Glamping Resort Olive & Sea j.d.o.o., Tezacki Put 28, 23205 Bibinje, Croatia is responsible for the processing of your personal data.

office@glamping-oliveandsea.com

Tel. +49 173 3867345

3. Collection, processing and use of personal datan

If you make a travel booking in writing, by telephone or online, we process the personal data you provide (name, address, contact details, date of birth, other booking data/wishes, payment data, travel data such as flight or hotel details) for the following purposes:

Carrying out the travel booking
On the one hand, we process your personal data to carry out the travel booking and processing. The processing is carried out to fulfil the contract concluded with you or to initiate such a contract (Art. 6 para. 1 sentence 1 lit. b of the EU General Data Protection Regulation (GDPR)).

ihnenect marketing by post and e-mail
On the other hand, we process the personal data you provide for the purpose of ihnenect marketing by post and ihnenect marketing by e-mail, in which we regularly send you our travel offers with customised offers by post and e-mail. This is done on the basis of our legitimate interest (Art. 6 para. 1 sentence 1 lit. f GDPR; “ihnenect marketing”). Our legitimate interest lies in the promotion of our products and services. We store your booking and travel data (e.g. when booking special services at the travel destination) as well as your contact data (e.g. your address and email address) in our databases and use this data to send you mailings and personalise the travel offers sent to you (e.g. to select offers for trips abroad if you generally book corresponding trips). The individualisation of the advertising measure is also based on our legitimate interest (Art. 6 para. 1 sentence 1 lit. f GDPR) to promote sales and increase customer satisfaction. We have taken your interests into account to the extent that we only use standard parameters such as your place of residence, age, gender or already booked trips to individualise your recommendations in order to be able to provide you with suitable offers, which should also be in your interest.

We may need further information from you to carry out and process the booking (e.g. data for visa applications or identity card data for registration with public institutions). You will regularly receive detailed information on the personal data required from your booking documents. This personal data is processed exclusively for the purpose of providing the corresponding travel service. The processing takes place for the fulfilment of the contract concluded with you or for the initiation of such a contract (Art. 6 para. 1 sentence 1 lit. b GDPR).

If you write to us via our contact form on the website, we will process your data insofar as this is necessary to process your enquiry. Such processing is carried out either to fulfil the contract concluded with you or to initiate such a contract (Art. 6 para. 1 sentence 1 lit. b GDPR) or to protect our legitimate interests associated with the processing of the respective enquiry or the legitimate interests of a third party (Art. 6 para. 1 sentence 1 lit. f GDPR) arising from the respective enquiry.

4. promotional offers

If you register as an advertising recipient in writing, by telephone or online, we will process the personal data you provide (such as name, address, contact details, date of birth) in order to send you the requested offers by post. This is done on the basis of our legitimate interest (Art. 6 para. 1 sentence 1 lit. f GDPR) to promote our products and services. If you also contact us to book a trip, this data may also be used to personalise the offers sent to you. This is also done on the basis of our legitimate interest (Art. 6 para. 1 sentence 1 lit. f GDPR) to promote sales and increase customer satisfaction.

If you no longer wish to receive offers and information from The Glamping Olive & Sea j.d.o.o., you can inform us at any time by e-mail at olivesea.hr@gmail.com, by post at The Glamping Olive & Sea j.d.o.o , Tezacki Put 28, 23205 Bibinje, Croatia or by telephone at +49 173 3867345.

5. Logging and storage of data

All access to our web server is automatically stored in log files (e.g. name of the requested file, IP address, access status of the web server, date and time of the request, browser used, etc.). These log files are only analysed by The Glamping Resort Olive & Sea for statistical purposes. They are not passed on to third parties.

When you book a trip with us, we store your personal data for as long as this is necessary to fulfil the booking and the contract. In addition, we also store your data for a longer period if there are claims on your or our part (storage period generally for three years after the realisation of the corresponding trip) or if we are legally obliged to do so (e.g. due to statutory retention periods, generally between six and ten years after the realisation of the corresponding trip). For the purpose of ihnenect marketing (i.e. if you have booked a trip with us or have registered as an advertising recipient), we store and use your personal data accordingly for a period of three years, in each case from the last time you contacted us (i.e. after your last trip) and provided you have not previously objected to the processing. After three years, you will receive an enquiry from us as to whether you would like to continue receiving our offers. If you decline our offers or if we do not receive any feedback, we will delete your personal data from our mailing list no later than six weeks after sending the above enquiry. Please note that offers that are already in the dispatch process may still be sent to you due to possible time overlaps. It is no longer possible for us to recall the consignment. Further processing on the basis of

If you contact us via our contact form and have not booked a trip with us and you have not registered as an advertising recipient, we will store your data for as long as is necessary to process your enquiry.

6. Disclosure of personal data

In order to carry out the aforementioned processing activities, we use internal and external service partners who process your personal data – usually – on our behalf and in accordance with our instructions. The processing of data in our customer/prospect system is currently carried out by our The Glamping Resort Olive & Sea j.d.o.o. In the case of travel bookings, the data is transmitted to the respective service providers (e.g. tour guides and agency partners). Such a transfer is regularly necessary for the fulfilment of the contract with you (Art. 49 para. 1 lit. b GDPR). Payment processing takes place via our house bank. We may also use call centres to process electronic bookings and support requests. Our data is hosted exclusively in Germany, in some cases also by external service providers.

7. Security

With data communication in open networks, such as the Internet, the protection of the transmitted data cannot be fully guaranteed according to the current state of the art and cannot be completely protected against access by third parties. Therefore, please do not send us any confidential data via the Internet (e.g. by e-mail) without adequate protection. All forms on our website where personal data is collected are encrypted in accordance with the latest security protocol, currently TLS 1.3. All our employees are trained in data protection law and are separately sworn to secrecy. Our systems are protected against unauthorised internal and external access in accordance with the current state of the art.

8. Right of objection

You have the right

• to object to the processing for sending promotional offers and other ihnenect advertising at any time without giving reasons, and

• to object to the processing of your personal data in other cases if further legal requirements are met (see Art. 21 (1) GDPR).

You can also object to the processing and use of your data previously stored by us for future bookings by simply sending a message to one of the addresses given above. We will then block your data for further use once the last contract has been fully processed and delete it after expiry of the retention periods under tax and commercial law, but would like to point out that in this case it will be necessary to collect all the necessary data again when you make another booking.

9. Use of cookies

When you visit our website www.glamping-oliveandsea.com, information is stored on your computer in the form of a cookie (small file with configuration information) within your browser software. This stores information about your use of the website and is used by The Glamping Olive & Sea.

On the one hand, the use of cookies serves to make the use of our website more pleasant for you. For this purpose, we use so-called session cookies to recognise that you have already visited individual pages of our website. These are automatically deleted after you leave our site.

Furthermore, we also use temporary cookies to optimise user-friendliness, which are stored on your end device for a specified period of time. If you visit our site again, it is automatically recognised that you have already visited us and which entries and settings you have made so that you do not have to enter them again.

We also use cookies to statistically record the use of our website and to evaluate it for the purpose of optimising our offer for you.

Most browsers are set to accept cookies automatically. However, you can deactivate the storage of cookies or set your browser to notify you as soon as cookies are sent. You also have the option of deleting the stored cookies from your hard drive at any time. The use of cookies is necessary in order to be able to make a booking. Limited use of our services is also possible without cookies.

The data processed by cookies is required for the purposes mentioned to safeguard our legitimate interests and those of third parties in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR.

10. Social media appearances

The Glampinping Resort Olive & Sea j.d.o.o. operates social media pages on Facebook and Instagram to improve communication with the outside world so that you can also receive information from us there.

When visiting the social media pages, you must expect that The Glamping Resort Olive & Sea will collect and process your personal data. The processing of your personal data may also take place outside the scope of the GDPR. We have no influence on this. The use of social media services is your own responsibility.

 

Google Analytics

We use Google Analytics on our website. This is a web analytics service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland (hereinafter: Google).

The Google Analytics service is used to analyze how our website is used. The legal basis is Art. 6 Para. 1 lit. f) GDPR. Our legitimate interest lies in the analysis, optimization, and economic operation of our site.

Usage and user-related information, such as IP address, place, time, or frequency of your visits to our website will be transmitted to a Google server in the United States and stored there. However, we use Google Analytics with the so-called anonymization function, whereby Google truncates the IP address within the EU or the EEA before it is transmitted to the US.

The data collected in this way is in turn used by Google to provide us with an evaluation of visits to our website and what visitors do once there. This data can also be used to provide other services related to the use of our website and of the internet in general.

Google states that it will not connect your IP address to other data. In addition, Google provides further information with regard to its data protection practices at

https://www.google.com/intl/de/policies/privacy/partners,

including options you can exercise to prevent such use of your data.

In addition, Google offers an opt-out add-on at

https://tools.google.com/dlpage/gaoptout?hl=en

in addition with further information. This add-on can be installed on the most popular browsers and offers you further control over the data that Google collects when you visit our website. The add-on informs Google Analytics‘ JavaScript (ga.js) that no information about the website visit should be transmitted to Google Analytics. However, this does not prevent information from being transmitted to us or to other web analytics services we may use as detailed herein.

Google AdWords with Conversion Tracking

Our website uses Google AdWords and conversion tracking. This is a service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland (hereinafter: Google).

We use conversion tracking to provide targeted promotion of our site. In case you have granted your consent to this processing the legal basis is Article 6 para. 1 lit. a GDPR. The legal basis can also be Article 6 para. 1 lit. f GDPR. Our legitimate interest lies in the analysis, optimization, and economic operation of our site.

If you click on an ad placed by Google, the conversion tracking we use stores a cookie on your device. These so-called conversion cookies expire after 30 days and do not otherwise identify you personally.

If the cookie is still valid and you visit a specific page of our website, both we and Google can evaluate that you clicked on one of our ads placed on Google and that you were then forwarded to our website.

The data collected in this way is in turn used by Google to provide us with an evaluation of visits to our website and what visitors do once there. In addition, we receive information about the number of users who clicked on our advertisement(s) as well as about the pages on our site that are subsequently visited. Neither we nor third parties who also use Google AdWords will be able to identify you from this conversion tracking.

You can also prevent or restrict the installation of cookies by making the appropriate settings in your browser. Likewise, you can use the browser to delete cookies that have already been stored. However, the steps and measures required vary, depending on the browser you use. If you have any questions, please use the help function or consult the documentation for your browser or contact its maker for support.

In addition, Google provides further information with regard to its data protection practices at

https://services.google.com/sitestats/de.html

https://www.google.com/policies/technologies/ads/

http://www.google.de/policies/privacy/

in particular information on how you can prevent the use of your data.

Model Data Protection Statement for Anwaltskanzlei Weiß & Partner

For further information and how you can exercise your data subject rights there, e.g. an objection or an opt-out, please refer to the pages of the respective social media sites. You will find some information on this in the list of social media sites below.

We also recommend that you use the contact form on our website, https://www.glamping-oliveandsea.com/kontakt/, when contacting us with confidential data.

Otherwise, we look forward to welcoming you to our additional information offerings!